Industrial Counseling Services
The success of a company largely depends on the wellbeing of its employees. When we talk about wellbeing, most people think only of physical health and overlook the mental and emotional challenges employees face.
That’s where the concept of workplace counselling becomes extremely crucial. It’s a practical way to support employees beyond just physical health. In this blog, we’ll break down what workplace counselling is, how it works, and why it matters.
What is Workplace Counselling?
Workplace counselling is a type of therapy that is offered to the employees of a company. It is often provided through the Employee Assistance Program(EAP). The main goal is to understand the problems of your employees and solve them.
These problems are often caused by employees’ relationships in the workplace, workload, emotional and mental health, etc. Workplace counselling has some common themes, such as:
- To address an issue that has been caused by the workplace
- To address non-work issues that can create problems in the workplace
- To create a positive impact in the workplace
Workplace counselling service is often provided by qualified professionals to navigate the mental health challenges that can negatively impact employee performance, employee engagement and retention.
Benefits of Workplace Counselling .
Reduces Long-Term Costs
Stress-related illnesses can be managed with counselling. Workplace counsellors are trained to help employees with stress management strategies. These tactics can help employers reduce the costs related to burnout, absenteeism, and low employee engagement.
Promotes Employee Productivity
Employees with better mental health are more likely to be more productive compared to those who are mentally unwell. As per the APAC Benefits Strategy Study 2017, 72% of employers in Singapore consider stress an issue that affects productivity. Offering workplace counselling to employees can help them resolve issues that hamper their ability to work.
Creates a Safety Net at the Workplace
Employers shouldn’t wait for employees to suffer from mental health issues to introduce therapy at the workplace. As we all know, prevention is better than a cure. Workplace counselling provides employees with a sense of security and reduces their chances of suffering from stress-related issues.
Destigmatises Depression
According to the Institute for Mental Health in 2018, 87% of employees didn’t seek mental health care in Singapore because of the stigma around it. Therefore, the introduction of counselling in the workplace fosters a culture that encourages seeking help for mental health.
What are the Types of Employee Counselling Techniques?
There are different types of workplace counselling techniques, and every organisation must choose the right one for their employees based on budget, size, and their needs. There are typically three types of workplace counselling techniques:
Directive Counselling
In this technique, the counsellor takes the lead by analysing the problem, offering advice, and guiding the employee toward a solution. It’s useful for issues related to performance or when specific actions are required.
Non-Directive (Client-Centred) Counselling
Here, the employee takes the lead in exploring their thoughts and emotions. The counsellor actively listens without giving direct advice, helping the employee gain self-awareness and clarity. This method is effective for emotional or interpersonal issues.
Participative (Collaborative) Counselling
This method combines both directive and non-directive styles. Both the counsellor and the employee work together to understand the problem and identify solutions. It encourages involvement and shared responsibility. Some psychometric assessments are used based on requirements.
Motivational Interviewing/lectures
Motivational Interviewing and lectures are utilised to assist employees in overcoming their ambivalence towards change, such as quitting a harmful habit or enhancing their performance. The counsellor helps strengthen the employee’s motivation and commitment towards a goal.
Cognitive Behavioural Counselling (CBC)
It focusses on identifying and changing negative thought patterns that affect behaviour. Useful for managing stress, anxiety, and workplace conflicts.
Solution-Focused Brief Therapy (SFBT)
This technique is short-term and goal-orientated. It emphasises what’s working and how to do more of it rather than dig deeply into problems. Ideal for fast-paced work environments.
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